returns

returns

Not sure if a product is what you’re looking for? Let one of our product specialists help! Our team can assist with finding just the right products for you and your unique skin type, hair type, eye color, skin tone, texture color, and more! Due to the nature of our products we cannot offer returns on any products/shades that have a sample size or are customized. We do a lot of extra work to package our samples and also offer samples to our clients to avoid returns. Upon placing an order, you are agreeing to these terms of service. Samples and all products are non-refundable.

Haut Cosmetics is not responsible for delayed shipments by Canada Post, items damaged or lost in transit. If this happens we will open an investigation on behalf of our customer with Canada Post.

For security purposes, exchanges are not offered at this time. Please be sure to purchase sample sizes to test out a product. Our makeup artists are available to you 24/7 to ensure you choose the right shade and products for you!

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