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returns

Not sure if a product is what you’re looking for? Let me help! You can also click on the box in the bottom right corner if you need a little help. I can assist with finding just the right products for you and your unique skin type, hair type, eye color, skin tone, texture, color, and more! Due to the nature of my products I cannot offer returns on any products/shades that have a sample or travel size or customized products, as well as my caramel tan and custom cacao tan. We do a lot of extra work to package each sample in the most earth-friendly way and also offer samples to our clients to avoid returns. Upon placing an order, you are agreeing to these terms and conditions on the checkout page  (when you add the checkmark above ‘place order’) and here. Samples and all products are non-refundable.

Haut Cosmetics is not responsible for delayed shipments by Canada Post, items damaged or lost in transit. If this happens I will open an investigation on behalf of our customer with Canada Post.

For security purposes, exchanges are not offered at this time. Please be sure to purchase sample sizes to test out a product. I am available to you 24/7 to ensure you choose the right shade and products for you!

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